Remote Support System

Remote Support System

4 stars

Editor's Rating


User Rating

6 6


Win (All)

remote computer support Remote Support System enables you to create a standalone support executable that you can distribute to client or customers and offer remote computer support. It allows you to establish a remote session and connect directly to the client desktop, and operate it as if you were sitting in front of it. You can even reboot the remote machine into Safe Mode and continue to operate the desktop. Remote Support System can automatically generate an invoice based on a connection fee and per-minute charge, using a customizable HTML template. Additional features include file transfer, text-chat, screen markup and more. The purchase price is based on your company size as determined by the number of employees (not actual users).The trial version does not expire and can be used freely for non-commercial use (with a nag screen). Copyright

Trial Limitations: 30 day trial. Some features disabled.

Product Details

Publisher R.d.h., Llc Price $349.00 for 1-4 employees
Version 2.0 Last updated Aug 13, 2012
File Size 9.49 Mb Requirements None

User Reviews

5 stars60% 3
4 stars40% 2
3 stars0% 0
2 stars0% 0
1 star0% 0
Based on 5 reviews

Latest user reviews:

Re-do 4 stars by hrwasp Dec 12, 2006 (Read all my 48 reviews)
I once posted how this software was not up to par back in Aug 06. After another look at the product and giving it my full attention, it works! It works to the point I have purchased the package and use it on a daily basis. show Review details
Really good product, excellent support. 5 stars by CheesyPoofs Aug 21, 2006
I searched around for many different remote support tools, and not only is this the most professional looking package, it was really easy to setup, and performed as described. Their user support is really fantastic on their support forum (my questions were answered within 5 minutes typically). On top of all of this, they have quite a large user base. The one time cost (instead of monthly) was also a nice find. I am quite happy with the software, and would not hesitate to recommend it to my business partners (or you). Also, not only does this software allow you remote support, it now has remote training included, you really can't beat this package. I'm a new customer. show Review details
Great product that works well 4 stars by philby Jul 26, 2006
The RSS product is a really cool tool for carrying out remote support. Once you get your port forwarding set up, the client simply executes a small downloadable or distributable module that connects them to you in a jiffy. The RSS people are very, very helpful, and whilst evaluating the product, they answered endless questions from me, all very quickly. They have a very fair pricing policy, that is based purely on the size of your company, not the number of technicians you employ. I looked at most of the products on the market of a similar nature, and this one wins hands down. show Review details
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